Wave device signal LED is off

When encountering a situation where the LED light on the Wave device is off, several steps can be taken to troubleshoot the issue. Follow these steps sequentially to identify and potentially resolve the problem:

Verify LED Signalisation Rules: 

Probable cause: LED malfunctioning or software glitch.

• For Wave devices LED switches off after 10 min while the plugs switch off the Signal LED after 10 seconds, press the S button or power cycle the device. If the LED remains off, proceed with further checks.

Check Power Supply:

Probable cause: Power supply issues.

• Verify that the device is properly connected to a power source according to it specific wiring. 
• Ensure that the power source (110 - 240 V AC / 24-48 V DC / 12 V DC) is functioning correctly.
• Confirm that there are no issues with the connection points or the power outlet.

Perform Remote Device Reboot:

Probable cause: Software glitch.

• Attempt to initiate a reboot remotely (Parameter No. 120 set to 1)
• Monitor if the LED light turns on after the reboot process completes. 

Reset to Factory Settings:

Probable cause: Corrupted configuration or settings. 

• If all else fails and the LED light remains off, consider performing a factory reset following the procedure in the article.
• Note any changes in LED behaviour after the reset process is completed.

Contact Technical Support:

Probable cause: Unidentified problem.

• If the issue persists after performing the above steps, open a ticket.
• Provide detailed information about the troubleshooting steps taken and any observations made during the process.