Hi, how can we help you?

Due to the high volume of orders and inquiries during the ongoing Black Friday promotions, our support team is currently experiencing a significant workload. To assist you efficiently and avoid delays, we kindly ask that you review the information below before reaching out to our support team. We’ve addressed the most common questions you might have:

1. Delivery Times Delivery approximation by country: Visit our detailed guide on delivery approximation here:

Please be aware that during the Black Friday promotions, couriers experience extremely high volumes, which may result in additional delays. Please note that we are not responsible for delays caused by the global increase in shipping demand during this period.If there are no updates on your tracking link after approximately 2 weeks, please don’t hesitate to contact us for assistance.

2. Order Status Order notifications: You will receive updates about your order via email when order is placed successfully and when it is shipped. Order tracking: Log in to your account to check the status of your order.

3. Invoices Invoices are automatically generated and available in your account after your order is dispatched.

4. Modifications to Orders Unfortunately, order modifications are not possible once the order is placed.

5. Stock Updates Due to unprecedented demand during our Black Friday campaign and temporary stock shortages, orders containing the Shelly Flood will be delivered in the second half of December.

We appreciate your understanding and cooperation during this busy time. By reviewing the above information, you might find the answers to your inquiries without needing to submit a ticket. This helps us serve all customers more efficiently.

Thank you for your patience and support!.

Due to the current situation in Israel, we are experiencing unavoidable delays in shipments to this region. Our team is working closely with our delivery partners to minimize disruptions, and we appreciate your understanding and patience during this time.