Hi, how can we help you?

Recent Searches

No recent searches

    Popular Articles

      Articles
      View all
        Topics
        View all
          Tickets
          View all
            no results

            Sorry! nothing found for

            Browse articles

            Explore How-To's and learn best practices from our knowledge base

            Submit a ticket

            Describe your issue by filling out the support ticket form
            Community

            Community

            Join our exclusive customer community

            NOTICE: iOS 18 Update and Today Widgets

            With the release of iOS 18, the Today Widgets feature has been removed. We recommend updating to the latest version of the Shelly Smart Control app (version 1.5.0), now available on the App Store. This update includes all previous widgets, now fully compatible with iOS 17 and above. Please update the app and re-create your widgets for continued functionality.


            Note: The standalone widget for EM has not been updated yet. However, this will be resolved in an upcoming update, scheduled to roll out on September 17th or 18th, 2024.

            Knowledge base

            View all articles

            Shelly FAQ

            Review our FAQ section prior to submitting a support ticket.

            Shelly Z-Wave

            Contain all the articles related to the Shelly Z-Wave devices

            Solutions & Articles

            Discover a wealth of information, solutions, and insightful articles

            Installation Videos

            Simplify setup with our quick-install videos, ensuring effortless assembly for your convenience.
            KB Icon

            Knowledge base

            Learn everything you need about Shelly devices.
            API Icon

            Shelly API docs

            Integrate and control our devices with custom applications and services.
            installation Icon

            Shelly Smart Controll Guide

            Become an expert with Shelly Smart Controll Application.
            Downloads Icon

            Downloads

            Download Shelly device compliances.

            Most popular articles

            View all articles

            Update device and include it manually to Shelly Smart Control

            Modified on Tue, 5 Mar at 10:18 AM

            How to factory reset a Shelly device?

            Modified on Thu, 9 May at 2:04 PM

            Shelly device is shown as offline in Shelly Cloud Application, but it is powered. What is the problem?

            Modified on Thu, 2 May at 3:04 PM

            I'm unable to add my Shelly device to the cloud and I'm seeing the error "Device owned by another user." What steps should I take?

            Modified on Wed, 24 Apr at 3:04 PM

            Shelly Qubino Wave - Firmware updates

            Modified on Wed, 14 Aug at 4:40 PM

            I am not able to add my device to the Cloud. What should I do?

            Modified on Thu, 5 Jan, 2023 at 2:12 PM

            I have changed my router with another one. How to integrate back my devices into the new router and network?

            Modified on Thu, 2 May at 4:07 PM

            Troubleshooting Shelly devices

            Modified on Thu, 9 May at 8:58 AM