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NOTICE: We have received reports of connectivity issues affecting TRV and Motion devices on specific router models. Our dedicated team is currently conducting a thorough investigation and is committed to delivering a firmware solution with the highest priority. We appreciate your understanding and patience during this process.

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I cannot add Shelly device to the cloud. Error "Device owned by another user" is registered. What should I do?

Modified on 13 February

Shelly device is shown as offline in Shelly Cloud Application, but it is powered. What is the problem?

Modified on 11 January

How to check the IP address of the Shelly device if it's listed as OFFLINE?

Modified on 04 January

Can I use the Shelly devices without Shelly Cloud App?

Modified on 05 January