Hi, how can we help you?

Browse articles

Explore How-To's and learn best practices from our knowledge base

Describe your issue by filling up the support ticket form

View all articles

Shelly FAQ

Please check our FAQs before submitting a report request.

View all articles

I cannot add Shelly device to the cloud. Error "Device owned by another user" is registered. What should I do?

Modified on 13 February

Shelly device is shown as offline in Shelly Cloud Application, but it is powered. What is the problem?

Modified on 11 January

How to check the IP address of the Shelly device if it's listed as OFFLINE?

Modified on 04 January

Can I use the Shelly devices without Shelly Cloud App?

Modified on 05 January