Shelly device is shown as offline in Shelly Cloud Application, but it is powered. What is the problem?

Modified on Wed, 11 Jan 2023 at 09:33 AM

Check if you can reach the device through IP. If you can reach it, then there is problem with the cloud connection. To fix that, Refresh/Reboot Shelly app and enable the cloud from there. Alternatively, you can make factory reset and start from scratch.