If you encounter this error, we have solutions to get you connected seamlessly.
For 6-character long ID devices: Access your device's IP address and execute the command http://<deviceip>/longifyid. This will extend the device ID, allowing you to add it to your cloud account. If the command doesn't work, ensure your device firmware is up-to-date before retrying.
For 12-character long ID devices: If the device is still linked to a previous owner's account, log in to that account, navigate to the device settings, and remove it. Then, log back into your account and add the device.
Additional Information: If you are unable to access the previous owner's account, please contact our dedicated Shelly Support Team for assistance. Make sure to provide the device IDs and proof of purchase (invoices) so our team can assist you further. We're here to ensure your seamless integration into our smart ecosystem.