Due to the exceptionally high volume of orders and customer inquiries during the ongoing Black Friday promotions, our support team is currently operating under increased workload conditions.
To ensure we can assist all customers efficiently and minimize response delays, please review the information below before contacting support.
1️⃣ Delivery Times
During the Black Friday campaign, all courier and logistics partners experience significantly increased parcel volumes across all regions. As a result, delivery times may be extended beyond standard estimates.
You can check our country-specific delivery approximations and return policy here:
- Courier processing and transit times vary between destinations.
- Tracking updates may appear with several business days delay.
- Support cannot accelerate courier deliveries once shipped.
- We are not responsible for delays caused by global shipping demand.
- If there are no tracking updates for 14+ days, contact support for courier investigation.
2️⃣ Order Status
- You’ll receive an email when your order is placed and another when it’s shipped.
- Check your account under “My Orders” for live status updates.
3️⃣ Invoices
- Invoices are automatically generated once your order ships and available for download from the shipping confirmation email tittled: “Order XXXXXXX shipped — find your invoice below.”
- Please check your inbox and spam folder before contacting support.
4️⃣ Modifications to Orders
- Customers can edit their shipping address within 15 minutes after placing an order via the “thank you” page + order status page once order is placed.
- After this time, no changes can be made.
- Please note that editing products, adding items, or merging orders is not possible.
5️⃣ Stock Updates
- Use the “Notify when back in stock” option to receive alerts.
- No ETA for restock times during the Black Friday campaign.
6️⃣ Replacement Vouchers & Discount Codes
- During the Black Friday promotion, the system temporarily disables the use of replacement vouchers and discount codes.
- Once the promotional period ends, these codes will automatically become valid and usable again.
