How to Resolve Wi-Fi Issues with Shelly Wall Display devices

Modified on Wed, 13 Aug at 11:24 AM

If your Shelly Wall Display is having trouble connecting to Wi-Fi or have frequent disconnections, try the following steps:

  1. Verify your 2.4 GHz network settings - Ensure your router’s 2.4 GHz and communication channel is set to 1, 6, 11, or another channel that improves stability for the device.

  2. Restart your router - Reboot the Wi-Fi network from your router’s admin panel or by power cycling the device.

  3. Reconnect your Shelly Wall Display - On the Wall Display, open the Network menu, select your saved Wi-Fi network, and choose Forget Network. Then perform two or more consecutive software reboots before reconnecting to your Wi-Fi.

These steps often resolve most connectivity issues. If the problem persists, check for firmware updates or contact Shelly Support for further assistance.