How to Resolve Wi-Fi Issues with Shelly Wall Display devices

If your Shelly Wall Display is having trouble connecting to Wi-Fi or frequently disconnects, try the following steps:

1. Check for the latest firmware
   Make sure your device is running the most recent firmware version. You can update it through the Shelly app or web interface.

2. Use a dedicated 2.4 GHz network
   Connect the Wall Display to an isolated 2.4 GHz Wi-Fi network (not combined 2.4 GHz / 5 GHz).

   • Set the Wi-Fi channel to 1, 6, 11, or another that is less noisy.

3. Restart your router
   Reboot your Wi-Fi network from the router’s admin panel, or simply power cycle the router by unplugging it for 10 seconds and plugging it back in.

4. Reconnect your Shelly Wall Display
   On the Wall Display:

   • Open the Network menu.

   • Select your saved Wi-Fi network and choose Forget Network.

   • Perform two or more consecutive software reboots before reconnecting to your Wi-Fi.

These steps resolve most connection issues. If the problem persists, please contact Shelly Support