Shop and delivery FAQ (31)

My shipment has a ''Returned to Sender'' tracking status. What should I do?

Modified on Wed, 10 Apr, 2024 at 1:13 PM
Can I ship to international PO Box?

Modified on Fri, 16 Aug, 2024 at 2:03 PM
Can you change the total amount of my invoice?

Modified on Wed, 10 Apr, 2024 at 1:13 PM
If I decide to return an item, will my shipping charges be refunded?

Modified on Thu, 27 Mar, 2025 at 4:19 PM
How to receive my invoice from Shelly Shop ?

Modified on Thu, 27 Mar, 2025 at 4:29 PM
The payment for my order failed, what should I do ?

Modified on Tue, 19 Nov, 2024 at 9:32 AM
Important Information Regarding Free Shipping Eligibility during Black Friday

Modified on Thu, 20 Nov, 2025 at 11:13 PM
Troubleshooting voucher/discount code application issues at checkout

Modified on Mon, 2 Mar at 4:36 PM
How to check product availability and restock dates

Modified on Tue, 10 Mar at 3:33 PM
What should I do if my shipped package is stuck or not moving?

Modified on Tue, 10 Mar at 4:10 PM
What should I do if my PayPal premium subscription payment fails?

Modified on Tue, 10 Mar at 4:54 PM