Application and Cloud FAQ (29)

I am not able to add my device to the Cloud. What should I do?

I am not able to login in the application with my credentials. What should I do?

I have changed my router. How to integrate back my devices into the new router and network?

I have installed Shelly Door/Window2 sensor, but I do not receive email/phone notifications. What should I do?

Is it possible to create a scene on certain channel of my device?

My device has Wi-Fi periodic connectivity issues. What should I do?

My email/phone notifications are not working. What should I do?

My logs are not storred? What can I do?

Phone notifications don't work, what to do?

Shelly device is shown as offline in Shelly Cloud Application, but it is powered. What is the problem?