Application and Cloud FAQ (35)

After creating a new scene/group it is gone. What should I do?

Modified on Thu, 5 Jan, 2023 at 11:55 AM
Can I use the Shelly devices without Shelly Smart Control App?

Modified on Thu, 9 May, 2024 at 2:10 PM
Do I need the cloud to use Shelly Cloud App?

Modified on Thu, 5 Jan, 2023 at 1:19 PM
How can I Edit/Delete my rooms?

Modified on Thu, 5 Jan, 2023 at 1:22 PM
How can I enable the MQTT feature?

Modified on Thu, 5 Jan, 2023 at 1:23 PM
How can I share my devices with family members?

Modified on Tue, 8 Apr at 9:37 AM
How many entries are stored in the event log?

Modified on Thu, 5 Jan, 2023 at 1:26 PM
How to add Scenes in Shelly Cloud app?

Modified on Thu, 5 Jan, 2023 at 1:27 PM
How to control devices from PC?

Modified on Thu, 9 May, 2024 at 2:08 PM
How to use MQTT and Cloud in same time for Old generation devices?

Modified on Thu, 5 Jan, 2023 at 2:11 PM
I am not able to add my device to the Cloud. What should I do?

Modified on Thu, 5 Jan, 2023 at 2:12 PM
I am not able to login in the application with my credentials. What should I do?

Modified on Thu, 9 May, 2024 at 10:49 AM
I have changed my router/modem. How to integrate back my devices into the new router and network?

Modified on Mon, 13 Oct at 9:13 AM
I have installed Shelly Door/Window2 sensor, but I do not receive email/phone notifications. What should I do?

Modified on Thu, 5 Jan, 2023 at 2:19 PM
Is it possible to create a scene on certain channel of my device?

Modified on Thu, 5 Jan, 2023 at 2:19 PM
My device has Wi-Fi periodic connectivity issues. What should I do?

Modified on Thu, 5 Jan, 2023 at 2:20 PM
My email/phone notifications are not working. What should I do?

Modified on Thu, 5 Jan, 2023 at 2:27 PM
My logs are not storred? What can I do?

Modified on Wed, 11 Jan, 2023 at 9:30 AM
Phone notifications don't work, what to do?

Modified on Tue, 8 Oct, 2024 at 3:54 PM
Shelly device is shown as offline in Shelly Cloud Application, but it is powered. What is the problem?

Modified on Thu, 2 May, 2024 at 3:04 PM