Password reset workarounds

Modified on Tue, 10 Oct 2023 at 01:53 PM

Issue Description

When attempting to reset a password on an Android phone, users may experience a problem where the reset link redirects them to the incorrect page, typically the login page. This can be frustrating for users who need to reset their passwords and may prevent them from accessing their accounts.

Troubleshooting Steps

To resolve the password reset routing issue on Android phones, follow these troubleshooting steps:

Copy the Reset Link:

  • When you receive the password reset email or link, tap and hold to select the entire link.
  • Select the "Copy" option to copy the link to your device's clipboard.

Open Your Browser:

  • Exit the current application or web page that may be causing the routing issue.
  • Open your preferred web browser on your Android phone. You can typically find it on your home screen or in your app drawer.

Paste the Reset Link in the Browser:

  • Tap the address bar at the top of the browser to activate it.
  • Long-press inside the address bar to bring up the paste option.
  • Select "Paste" to insert the copied password reset link.

Navigate to the Reset Page:

  • After pasting the link, tap the "Go" button or press "Enter" on your device's keyboard.
  • The browser should now take you to the correct password reset page.

Complete the Password Reset Process:

  • Follow the on-screen instructions on the password reset page to reset your password.
  • You may need to enter your new password twice for confirmation.

Log In with the New Password:

Once you have successfully reset your password, you should be able to log in using your new credentials.