How can I check the status of my order?

To access order status and details, please log in to your account directly at https://shelly.com ( For US: https://us.shelly.com ) . The standard processing time for orders typically ranges between 1 and 7 business days. Delivery times for shipments vary based on the courier company utilized. Once an order is shipped, the tracking code becomes visible for your convenience.

For delivery time approximations you can visit : https://www.shelly.com/pages/delivery-returns

If your order was made as a guest, please be advised that manual pairing with a created account is not feasible. In such cases, you will need to await the confirmation code for the shipped order, which will include the tracking code for your reference.