The only way to cancel an order is by contacting our team through portal https://support.shelly.cloud and using the button "Submit a ticket" or by sending an email to orders@shelly.cloud.
Please note that the support team can only cancel unfulfilled orders. If your order has already been dispatched, cancellation is no longer possible. In this case, you will need to wait for the shipment to arrive in your country and contact the local courier to request a refusal of delivery, ensuring the package is returned to the sender.
If you are unable to refuse the shipment, please reach out to our support team, and they will provide you with detailed return instructions.