Powered by Shelly devices are third-party products that integrate a Shelly connectivity module and are compatible with the Shelly app and ecosystem. These products are designed and manufactured by independent companies while using Shelly technology to enable integration and connectivity features.
Although these devices may be available through the Shelly shop, the complete product — including hardware design, installation requirements, supported use cases, technical specifications, and overall product behavior — is defined by the original manufacturer.
Which devices does this article apply to?
This article applies to Powered by Shelly devices currently offered through the Shelly shop, including:
- Yihand Blinds Chain Controller – YH002-A
- Raex Automated Curtain System
- LightSolutions Hilux DS8 White
- Cury by Shelly
- Neo Smart Water Valve NAS-WV02W
- Ecowitt WS90 – 7-in-1 Weather Station
- TopAC Portable EV Charger 11kW EVE01-11R
- FrankEver Sprinkler Controller FK-06X
- LinkedGo Smart HVAC Thermostat
- LinkedGo Smart Floor Heating Thermostat
- Ogemray Smart Relay 25A
- FrankEver Smart Water Valve DN15
- other products with Powered by Shelly tag
What can Shelly Support help with?
Shelly Support can assist with connectivity, ecosystem-related topics, and warranty handling for Powered by Shelly devices, including:
- Connecting the device to Wi-Fi or Bluetooth
- Adding and configuring the device in the Shelly app
- Verifying device visibility in Shelly Cloud
- Troubleshooting communication between the device and the Shelly ecosystem
- Basic onboarding and connectivity diagnostics
- Warranty inquiries and RMA (Return Merchandise Authorization) requests for devices purchased through official Shelly sales channels
What is best handled directly by the device manufacturer?
For product-specific questions, the fastest and most accurate support is provided directly by the device manufacturer, who defines the product design and intended operation.
Examples include:
- Installation requirements and wiring instructions
- Product behavior and expected operation
- Compatibility with motors, valves, chargers, HVAC systems, irrigation systems, curtain systems, lighting systems, or other third-party equipment
- Supported accessories and spare parts
- Performance characteristics and technical limitations
- Product configuration beyond Shelly connectivity features
- Questions related to intended use or application scenarios
Since these areas depend on the complete product design and not only on the Shelly connectivity module, only the manufacturer can confirm correct usage and compatibility.