Overview

This guide provides step-by-step instructions to troubleshoot and resolve Z-Wave shutter issues in ioBroker after restoring a backup using backitup or an SD card.

Symptoms

After restoring ioBroker, you may encounter the following issues:

• ioBroker fails to start due to a missing database connection.

• Z-Wave shutters do not update endpoint values (Einpoints1 & Einpoints2).

• Z-Wave devices stop responding or show incorrect values.

• Hand switches (2-button versions) cause power failures to Z-Wave shutters.

• Only power cycling restores Z-Wave functionality temporarily.

Step-by-Step Fix

1. Restore ioBroker from Backup

• Use backitup or manually restore the system from an SD card.

• Ensure the database is accessible after the restore.

2. Verify Z-Wave Device Status

• Check Z-Wave device connections in ioBroker.

• If endpoint values (Einpoints1 & Einpoints2) are missing, the shutters are not communicating correctly.

3. Remove and Reconnect Z-Wave Shutters

1. Physically remove shutters from their housing (if necessary).

2. Remove shutters from the Z-Wave network:

   • In ioBroker, navigate to the Z-Wave adapter settings.

   • Use the software removal method (do NOT rely on pressing the S button).

   • If required, reset the device manually.

3. Prepare the shutters for reconnection:

   • Set the shutter to Mode 1 (blue flashing LED).

   • Perform a factory reset via software.

4. Reconnect the shutters to ioBroker:

   • Add them back to the Z-Wave network.

   • Ensure they are properly detected and their values update correctly.

4. Fixing Hand Switch Power Issues

• If using a 2-button hand switch, ensure it is in push mode.

• If the shutter loses power when switching, disconnect the power supply and restart the system.

5. Avoid Common Pitfalls

• Do not update Z-Wave endpoints after restoring ioBroker with backitup.

• Ensure firmware is up-to-date before restoring backups.

• Prefer Shelly 2.5 devices if reliability is a concern.

Conclusion

Following these steps should help restore Z-Wave shutter functionality in ioBroker and prevent further issues. If problems persist, consider switching to alternative smart home solutions like Shelly devices for improved stability.